JK女高中制服白丝裤袜自慰

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      Service Tenet
      Service Channel
      Service Type
      Failure Level
      Severity Level Business Impact
      Level 1
      Major Impact
      Directly reducing bank’s ability to conduct business And / Or
      Essential function not working And / Or
      Critical program aborts or stops And / Or
      Critical application unavailable
      Level 2
      Moderate Impact
      Directly causing partial loss of bank’s ability to conduct business And /Or
      Essential function severely restricted And / Or
      Severe service degradation
      Level 3
      Minor Impact
      Problem encountered has low impact on business And / Or
      A non-critical problem in the System where the bank will be able to continue to run the application or a workaround is available
      Level 4
      No Operational Impact
      Causing only inconvenience And / Or
      No business impact And / Or
      No bank regulatory or revenue impact but alternate mechanism available
      Service Level
      Severity Level Telephone Response Time Arrive On-site within Service Pattern
      Level 1
      Major Impact
      30 Minutes 2 Hours
      Technical support ( telephone service)
      Arrive within 2 hours on-site technical service
      Level 2
      Moderate Impact
      1Hour 3 Hours
      Technical support (telephone service)
      Arrive within 3 hours on-site technical service
      Hardware emergency recovery – if supported
      Level 3
      Minor Impact
      4 Hours N/A
      Technical support (telephone service)
      Problem resolved in next release or via patch if workaround is only temporary solution
      Email technical support
      System maintenance service – if supported
      Level 4
      No Operational Impact
      Next Day N/A
      Technical support (telephone service)
      Next Day
      N/A in next release
      Email technical support
      JK女高中制服白丝裤袜自慰